A paradigm shift in patient satisfaction assessment

Koichiro Otani, Lisa E. Harris, William M. Tierney

Research output: Contribution to journalArticle

29 Scopus citations
Original languageEnglish (US)
Pages (from-to)347-365
Number of pages19
JournalMedical Care Research and Review
Issue number3
StatePublished - Sep 1 2003


  • Noncompensatory model
  • Nonlinear model
  • Patient satisfaction
  • Psychometric analysis
  • Quality of care

ASJC Scopus subject areas

  • Nursing(all)
  • Health(social science)
  • Health Professions(all)
  • Health Policy

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