Association between patient race/ethnicity and perceived interpersonal aspects of care in the emergency department

Sun Lee Jin, Joshua Tamayo-Sarver, Patricia Kinneer, Cherri Hobgood

Research output: Contribution to journalArticle

11 Citations (Scopus)

Abstract

Objectives: To determine if perceptions of interpersonal aspects of care in the emergency department (ED) vary by patient race/ethnicity. Methods: Patients in a tertiary care academic ED responded to a 22-question survey focusing on interpersonal care aspects: affiliation, satisfaction, trust and participation. Scores for each of the four generated scales were compared in terms of race, ethnicity and other basic demographics. Results: African-American patients demonstrated significantly lower mean scores for trust of healthcare providers than Caucasians and significantly lower levels of participation. African-American race/ethnicity continued to be a significant predictor of lower levels of trust (but not participation) after accounting for age, gender, education, household income, health insurance, healthcare received in last six months and route of referral to the ED. Conclusion: Preliminary evidence suggests that African Americans may feel less trust toward their ED providers. Understanding this phenomenon and teaching providers how to reduce distrust may translate into better patient compliance/outcomes and reduce healthcare disparities.

Original languageEnglish (US)
Pages (from-to)79-85
Number of pages7
JournalJournal of the National Medical Association
Volume100
Issue number1
StatePublished - Jan 2008
Externally publishedYes

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Hospital Emergency Service
African Americans
Healthcare Disparities
Tertiary Healthcare
Health Insurance
Patient Compliance
Health Personnel
Teaching
Referral and Consultation
Demography
Delivery of Health Care
Education

Keywords

  • Emergency care
  • Patient-physician relationship
  • Race/ethnicity

ASJC Scopus subject areas

  • Medicine(all)

Cite this

Association between patient race/ethnicity and perceived interpersonal aspects of care in the emergency department. / Jin, Sun Lee; Tamayo-Sarver, Joshua; Kinneer, Patricia; Hobgood, Cherri.

In: Journal of the National Medical Association, Vol. 100, No. 1, 01.2008, p. 79-85.

Research output: Contribution to journalArticle

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