Deciphering the imperative: Translating public health quality improvement into organizational performance management gains

Leslie M. Beitsch, Valerie A. Yeager, John Moran

Research output: Contribution to journalReview article

8 Scopus citations

Abstract

With the launching of the national public health accreditation program under the auspices of the Public Health Accreditation Board (PHAB), health department momentum around quality improvement adoption has accelerated. Domain 9 of the PHAB standards (one of 12 domains) focuses on evaluation and improvement of performance and is acting as a strong driver for quality improvement and performance management implementation within health departments. Widespread adoption of quality improvement activities in public health trails that in other US sectors. Several performance management models have received broad acceptance, including models among government and nonprofits. A model specifically for public health has been developed and is presented herein. All models in current use reinforce customer focus; streamlined, value-added processes; and strategic alignment. All are structured to steer quality improvement efforts toward organizational priorities, ensuring that quality improvement complements performance management. High-performing health departments harness the synergy of quality improvement and performance management, providing powerful tools to achieve public health strategic imperatives.

Original languageEnglish (US)
Pages (from-to)273-287
Number of pages15
JournalAnnual Review of Public Health
Volume36
DOIs
StatePublished - Mar 18 2015
Externally publishedYes

Keywords

  • Accreditation
  • Health departments
  • Performance management
  • Quality improvement

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health

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