Design concepts to support management of outpatient consultations in the Veterans Health Administration

Laura Militello, Julie Diiulio, Alissa Russ, April Savoy, Mindy Flanagan, Himalaya Patel, Michael Weiner

Research output: Contribution to journalArticle

3 Scopus citations


This poster describes a project to improve understanding of the challenges associated with managing consultations in the Veterans Health Administration (VHA). We conducted interviews and observations with primary care providers and specialists at two VHA facilities. Using qualitative analysis, we identified cognitive requirements, challenges associated with each, and design seeds. During the poster session, we will present design concepts exploring interventions to support management of consultations.

Original languageEnglish (US)
Pages (from-to)1474-1475
Number of pages2
JournalProceedings of the Human Factors and Ergonomics Society
StatePublished - 2016
Externally publishedYes


ASJC Scopus subject areas

  • Human Factors and Ergonomics

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