Effect of a computer-generated telephone reminder system on appointment attendance

John P. Roth, Theodore J. Kula, Alan Glaros, Katherine Kula

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

This was a prospective, longitudinal, randomized study designed to determine the effects of a computer-generated telephone reminder system, HouseCalls™, on the appointment attendance of patients undergoing active orthodontic treatment in a university orthodontic clinic. A total of 228 patients were randomly assigned to two groups. The patients in the call group (n = 114) with 495 scheduled appointments received a computer-generated reminder the night before their appointment. The no-call group containing 114 patients with 541 scheduled appointments received no reminder. The call group had 22 broken appointments (4.4% broken appointment rate) and the no-call group had 46 broken appointments (8.5% broken appointment rate). The call group had a significantly lower broken appointment rate (x2, P <0.05).

Original languageEnglish (US)
Pages (from-to)190-193
Number of pages4
JournalSeminars in Orthodontics
Volume10
Issue number3
DOIs
StatePublished - Sep 2004
Externally publishedYes

Fingerprint

Reminder Systems
Telephone
Appointments and Schedules
Orthodontics
Longitudinal Studies

ASJC Scopus subject areas

  • Dentistry(all)

Cite this

Effect of a computer-generated telephone reminder system on appointment attendance. / Roth, John P.; Kula, Theodore J.; Glaros, Alan; Kula, Katherine.

In: Seminars in Orthodontics, Vol. 10, No. 3, 09.2004, p. 190-193.

Research output: Contribution to journalArticle

Roth, John P. ; Kula, Theodore J. ; Glaros, Alan ; Kula, Katherine. / Effect of a computer-generated telephone reminder system on appointment attendance. In: Seminars in Orthodontics. 2004 ; Vol. 10, No. 3. pp. 190-193.
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