Evidence-based competencies for improving communication skills in graduate medical education: A review with suggestions for implementation

Stephen G. Henry, Eric S. Holmboe, Richard Frankel

Research output: Contribution to journalArticle

50 Citations (Scopus)

Abstract

Communicating with patients is arguably the most common and important activity in medical practice, but this activity receives relatively little emphasis in graduate medical education. We propose 12 evidence-based communication competencies that program directors can adopt as a framework for teaching and evaluating residents' communication skills. We review supporting evidence for these competencies and argue that communication should be treated like a procedural skill that must be taught and evaluated by observing real resident-patient interactions. We make practical suggestions for implementing these competencies by addressing three critical components of a competency-based approach to communication skills: patient safety, faculty development, and direct observation of residents. This approach to teaching and assessing communication skills provides a rationale for incorporating routine direct observation into graduate medical education programs and also for designing communication skills training that ensures graduating residents develop the skills needed to provide safe, effective patient care.

Original languageEnglish
Pages (from-to)395-403
Number of pages9
JournalMedical Teacher
Volume35
Issue number5
DOIs
StatePublished - May 2013

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Graduate Medical Education
communication skills
Communication
graduate
resident
evidence
education
communication
Teaching
medical practice
Observation
patient care
director
Patient Safety
Patient Care
interaction

ASJC Scopus subject areas

  • Medicine(all)
  • Education

Cite this

Evidence-based competencies for improving communication skills in graduate medical education : A review with suggestions for implementation. / Henry, Stephen G.; Holmboe, Eric S.; Frankel, Richard.

In: Medical Teacher, Vol. 35, No. 5, 05.2013, p. 395-403.

Research output: Contribution to journalArticle

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