Impact of a brief faculty training to improve patient-centered communication while using electronic health records

Wei Wei Lee, Maria L. Alkureishi, J. Harry Isaacson, Mark Mayer, Richard M. Frankel, Daniel A. London, Kristen E. Wroblewski, Vineet M. Arora

Research output: Contribution to journalArticle

1 Scopus citations


Objective: Despite rapid EHR adoption, few faculty receive training in how to implement patient-centered communication skills while using computers in exam rooms. We piloted a patient-centered EHR use training to address this issue. Methods: Faculty received four hours of training at Cleveland Clinic and a condensed 90-minute version at the University of Chicago. Both included a lecture and a Group-Objective Structured Clinical Exam (GOSCE) experience. Direct observations of 10 faculty in their clinical practices were performed pre- and post-workshop. Results: Thirty participants (94%) completed a post-workshop evaluation assessing knowledge, attitude, and skills. Faculty reported that training was important, relevant, and should be required for all providers; no differences were found between longer versus shorter training. Participants in the longer training reported higher GOSCE efficacy, however shorter workshop participants agreed more with the statement that they had gained new knowledge. Faculty improved their patient-centered EHR use skills in clinical practice on post- versus pre-workshop ratings using a validated direct-observation rating tool. Conclusion: A brief lecture and GOSCE can be effective in training busy faculty on patient-centered EHR use skills. Practice Implications: Faculty training on patient-centered EHR skills can enhance patient-doctor communication and promotes positive role modeling of these skills to learners.

Original languageEnglish (US)
Pages (from-to)2156-2161
Number of pages6
JournalPatient Education and Counseling
Issue number12
StatePublished - Dec 2018



  • Communication skills
  • Continuing medical education
  • Electronic health records
  • Faculty development
  • Patient-centered care

ASJC Scopus subject areas

  • Medicine(all)

Cite this

Lee, W. W., Alkureishi, M. L., Isaacson, J. H., Mayer, M., Frankel, R. M., London, D. A., Wroblewski, K. E., & Arora, V. M. (2018). Impact of a brief faculty training to improve patient-centered communication while using electronic health records. Patient Education and Counseling, 101(12), 2156-2161.