Improving quality improvement collaboratives: Mixing communication media to attain multiple measures of success

Priscilla A. Arling, Edward Miech, Gregory Arling

Research output: Chapter in Book/Report/Conference proceedingChapter

1 Scopus citations

Abstract

For several decades, researchers have studied the comparative effect of face-to-face and electronic communication.Some have claimed that electronic communication is detrimental to outcomes while othershave emphasized its advantages. For members of healthcare quality improvement (QI) collaboratives,a mix of both of types of communication is often used, due to geographical dispersion. This chapterexamines the outcomes of a specific QI collaborative, the Empira Falls Prevention project in Minnesota,USA. Levels of electronic communication between collaborative members were found to be associatedwith a positive patient outcome, specifically a reduction in falls. Electronic and face-to-face communicationdiffered in their association with success measures for the collaborative. The findings suggestthat the two modes of communication can be leverage to attain maximum benefits from participating ina quality improvement collaborative.

Original languageEnglish (US)
Title of host publicationDesign, Development, and Integration of Reliable Electronic Healthcare Platforms
PublisherIGI Global
Pages243-254
Number of pages12
ISBN (Electronic)9781522517252
ISBN (Print)1522517243, 9781522517245
DOIs
StatePublished - Oct 19 2016

ASJC Scopus subject areas

  • Medicine(all)

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    Arling, P. A., Miech, E., & Arling, G. (2016). Improving quality improvement collaboratives: Mixing communication media to attain multiple measures of success. In Design, Development, and Integration of Reliable Electronic Healthcare Platforms (pp. 243-254). IGI Global. https://doi.org/10.4018/978-1-5225-1724-5.ch014