For several decades, researchers have studied the comparative effect of face-to-face and electronic communication.Some have claimed that electronic communication is detrimental to outcomes while othershave emphasized its advantages. For members of healthcare quality improvement (QI) collaboratives,a mix of both of types of communication is often used, due to geographical dispersion. This chapterexamines the outcomes of a specific QI collaborative, the Empira Falls Prevention project in Minnesota,USA. Levels of electronic communication between collaborative members were found to be associatedwith a positive patient outcome, specifically a reduction in falls. Electronic and face-to-face communicationdiffered in their association with success measures for the collaborative. The findings suggestthat the two modes of communication can be leverage to attain maximum benefits from participating ina quality improvement collaborative.
|Original language||English (US)|
|Title of host publication||Design, Development, and Integration of Reliable Electronic Healthcare Platforms|
|Number of pages||12|
|ISBN (Print)||1522517243, 9781522517245|
|State||Published - Oct 19 2016|
ASJC Scopus subject areas