Knowledge sharing using codification and collaboration technologies to improve health care

Lessons from the public sector

Brian Dixon, Julie J. McGowan, Gary D. Cravens

Research output: Contribution to journalArticle

23 Citations (Scopus)

Abstract

Knowledge management (KM) enables the public sector to support knowledge transfer across organizations and communities. This case study tells the story of how one U.S. Government agency has been able to support change within the health-care industry to adopt and use information and communication technologies. The study focuses on the role and use of codification and collaboration technologies in KM practice. The study also describes the agency's emphasis on evaluation of these techniques in support of continuous quality improvement of KM practice. Building on previous work in KM, the study extends the traditional dialectic on codification and collaboration, blurring the lines between formal and informal forms and suggesting that both approaches may be necessary to achieve desired impacts on government and societal challenges.

Original languageEnglish (US)
Pages (from-to)249-259
Number of pages11
JournalKnowledge Management Research and Practice
Volume7
Issue number3
DOIs
StatePublished - Sep 1 2009

Fingerprint

Knowledge management
knowledge management
Health care
public sector
health care
knowledge
Information use
knowledge transfer
government agency
dialectics
communication technology
information technology
Knowledge sharing
Public sector
Codification
Healthcare
Knowledge management practice
Collaboration technology
industry
Communication

Keywords

  • Case study/studies
  • Collaborative systems
  • Good practice
  • Knowledge sharing
  • Ontology

ASJC Scopus subject areas

  • Management Information Systems
  • Business and International Management
  • Library and Information Sciences
  • Management of Technology and Innovation

Cite this

Knowledge sharing using codification and collaboration technologies to improve health care : Lessons from the public sector. / Dixon, Brian; McGowan, Julie J.; Cravens, Gary D.

In: Knowledge Management Research and Practice, Vol. 7, No. 3, 01.09.2009, p. 249-259.

Research output: Contribution to journalArticle

@article{a11a2dc1024f4c50ba3898b0b750bd37,
title = "Knowledge sharing using codification and collaboration technologies to improve health care: Lessons from the public sector",
abstract = "Knowledge management (KM) enables the public sector to support knowledge transfer across organizations and communities. This case study tells the story of how one U.S. Government agency has been able to support change within the health-care industry to adopt and use information and communication technologies. The study focuses on the role and use of codification and collaboration technologies in KM practice. The study also describes the agency's emphasis on evaluation of these techniques in support of continuous quality improvement of KM practice. Building on previous work in KM, the study extends the traditional dialectic on codification and collaboration, blurring the lines between formal and informal forms and suggesting that both approaches may be necessary to achieve desired impacts on government and societal challenges.",
keywords = "Case study/studies, Collaborative systems, Good practice, Knowledge sharing, Ontology",
author = "Brian Dixon and McGowan, {Julie J.} and Cravens, {Gary D.}",
year = "2009",
month = "9",
day = "1",
doi = "10.1057/kmrp.2009.15",
language = "English (US)",
volume = "7",
pages = "249--259",
journal = "Knowledge Management Research and Practice",
issn = "1477-8238",
publisher = "Palgrave Macmillan Ltd.",
number = "3",

}

TY - JOUR

T1 - Knowledge sharing using codification and collaboration technologies to improve health care

T2 - Lessons from the public sector

AU - Dixon, Brian

AU - McGowan, Julie J.

AU - Cravens, Gary D.

PY - 2009/9/1

Y1 - 2009/9/1

N2 - Knowledge management (KM) enables the public sector to support knowledge transfer across organizations and communities. This case study tells the story of how one U.S. Government agency has been able to support change within the health-care industry to adopt and use information and communication technologies. The study focuses on the role and use of codification and collaboration technologies in KM practice. The study also describes the agency's emphasis on evaluation of these techniques in support of continuous quality improvement of KM practice. Building on previous work in KM, the study extends the traditional dialectic on codification and collaboration, blurring the lines between formal and informal forms and suggesting that both approaches may be necessary to achieve desired impacts on government and societal challenges.

AB - Knowledge management (KM) enables the public sector to support knowledge transfer across organizations and communities. This case study tells the story of how one U.S. Government agency has been able to support change within the health-care industry to adopt and use information and communication technologies. The study focuses on the role and use of codification and collaboration technologies in KM practice. The study also describes the agency's emphasis on evaluation of these techniques in support of continuous quality improvement of KM practice. Building on previous work in KM, the study extends the traditional dialectic on codification and collaboration, blurring the lines between formal and informal forms and suggesting that both approaches may be necessary to achieve desired impacts on government and societal challenges.

KW - Case study/studies

KW - Collaborative systems

KW - Good practice

KW - Knowledge sharing

KW - Ontology

UR - http://www.scopus.com/inward/record.url?scp=69149103655&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=69149103655&partnerID=8YFLogxK

U2 - 10.1057/kmrp.2009.15

DO - 10.1057/kmrp.2009.15

M3 - Article

VL - 7

SP - 249

EP - 259

JO - Knowledge Management Research and Practice

JF - Knowledge Management Research and Practice

SN - 1477-8238

IS - 3

ER -