Patient attitudes toward health care: Expectations of primary care in a clinic setting

James Y. Greene, Morris Weinberger, Joseph Mamlin

Research output: Contribution to journalArticle

43 Citations (Scopus)

Abstract

Patient satisfaction, defined as the degree to which patient expectations of health care are perceived as being fulfilled, has received increased emphasis in the evaluation of quality of care. To initiate research in this area, expectations of patients receiving care at an outpatient department of a teaching hospital were assessed. Patient expectations were found to be generally high. A factor analysis identified three dimensions of patient expectations: (1) the role of the provider; (2) mutual patient-physician responsibilities; and (3) the convenience of the services. The patient appeared to be subordinate and passive in his/her relationship with the physician. Patient expectations of non-physician providers were oriented toward personal qualities; for physicians, however, concern was with both competence and personal qualities. Cost of health services was not associated with the dimension of convenience.

Original languageEnglish (US)
Pages (from-to)133-138
Number of pages6
JournalSocial Science and Medicine. Medical Psychology and Medical Sociology
Volume14
Issue number2
StatePublished - Mar 1980

Fingerprint

health services
factor analysis
health care
teaching
Primary Health Care
Delivery of Health Care
cost
physician
Physicians
Quality of Health Care
Patient Satisfaction
health service
Teaching Hospitals
Mental Competency
Statistical Factor Analysis
Health Services
evaluation
responsibility
services
hospital

ASJC Scopus subject areas

  • Economics and Econometrics
  • Public Health, Environmental and Occupational Health
  • Social Psychology
  • Development
  • Health(social science)

Cite this

Patient attitudes toward health care : Expectations of primary care in a clinic setting. / Greene, James Y.; Weinberger, Morris; Mamlin, Joseph.

In: Social Science and Medicine. Medical Psychology and Medical Sociology, Vol. 14, No. 2, 03.1980, p. 133-138.

Research output: Contribution to journalArticle

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