Patient satisfaction and quality of care

Jeffrey L. Jackson, Kurt Kroenke

Research output: Contribution to journalArticle

58 Citations (Scopus)

Abstract

As the Department of Defense initiates Tricare, its new system of integrated health delivery, outcome assessment will become increasingly important. Traditional outcomes have focused on disease and its more serious consequences, disability and death. Patient satisfaction is only recently emerging as an important measure of the quality of health care delivery. In this paper, we focus on patient satisfaction, exploring its historical roots, its evolution as an outcome measure, and its potential utilities and weaknesses in quality assessment.

Original languageEnglish (US)
Pages (from-to)273-277
Number of pages5
JournalMilitary Medicine
Volume162
Issue number4
StatePublished - Apr 1997
Externally publishedYes

Fingerprint

Quality of Health Care
Patient Satisfaction
Outcome Assessment (Health Care)
Integrated Delivery of Health Care
Delivery of Health Care
Health

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health

Cite this

Patient satisfaction and quality of care. / Jackson, Jeffrey L.; Kroenke, Kurt.

In: Military Medicine, Vol. 162, No. 4, 04.1997, p. 273-277.

Research output: Contribution to journalArticle

Jackson, JL & Kroenke, K 1997, 'Patient satisfaction and quality of care', Military Medicine, vol. 162, no. 4, pp. 273-277.
Jackson, Jeffrey L. ; Kroenke, Kurt. / Patient satisfaction and quality of care. In: Military Medicine. 1997 ; Vol. 162, No. 4. pp. 273-277.
@article{85a8ca9f4991407da0fe9858f5c23dbd,
title = "Patient satisfaction and quality of care",
abstract = "As the Department of Defense initiates Tricare, its new system of integrated health delivery, outcome assessment will become increasingly important. Traditional outcomes have focused on disease and its more serious consequences, disability and death. Patient satisfaction is only recently emerging as an important measure of the quality of health care delivery. In this paper, we focus on patient satisfaction, exploring its historical roots, its evolution as an outcome measure, and its potential utilities and weaknesses in quality assessment.",
author = "Jackson, {Jeffrey L.} and Kurt Kroenke",
year = "1997",
month = "4",
language = "English (US)",
volume = "162",
pages = "273--277",
journal = "Military Medicine",
issn = "0026-4075",
publisher = "Association of Military Surgeons of the US",
number = "4",

}

TY - JOUR

T1 - Patient satisfaction and quality of care

AU - Jackson, Jeffrey L.

AU - Kroenke, Kurt

PY - 1997/4

Y1 - 1997/4

N2 - As the Department of Defense initiates Tricare, its new system of integrated health delivery, outcome assessment will become increasingly important. Traditional outcomes have focused on disease and its more serious consequences, disability and death. Patient satisfaction is only recently emerging as an important measure of the quality of health care delivery. In this paper, we focus on patient satisfaction, exploring its historical roots, its evolution as an outcome measure, and its potential utilities and weaknesses in quality assessment.

AB - As the Department of Defense initiates Tricare, its new system of integrated health delivery, outcome assessment will become increasingly important. Traditional outcomes have focused on disease and its more serious consequences, disability and death. Patient satisfaction is only recently emerging as an important measure of the quality of health care delivery. In this paper, we focus on patient satisfaction, exploring its historical roots, its evolution as an outcome measure, and its potential utilities and weaknesses in quality assessment.

UR - http://www.scopus.com/inward/record.url?scp=0030983763&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0030983763&partnerID=8YFLogxK

M3 - Article

C2 - 9110554

AN - SCOPUS:0030983763

VL - 162

SP - 273

EP - 277

JO - Military Medicine

JF - Military Medicine

SN - 0026-4075

IS - 4

ER -