The estimated cost of "no-shows" in an academic pediatric neurology clinic

Lindsay M. Guzek, Shelley D. Gentry, Meredith R. Golomb

Research output: Contribution to journalArticle

10 Scopus citations

Abstract

Objective Missed appointments ("no-shows") represent an important source of lost revenue for academic medical centers. The goal of this study was to examine the costs of "no-shows" at an academic pediatric neurology outpatient clinic. Methods This was a retrospective cohort study of patients who missed appointments at an academic pediatric neurology outpatient clinic during 1 academic year. Revenue lost was estimated based on average reimbursement for different insurance types and visit types. Results The yearly "no-show" rate was 26%. Yearly revenue lost from missed appointments was $257,724.57, and monthly losses ranged from $15,652.33 in October 2013 to $27,042.44 in January 2014. Conclusions The yearly revenue lost from missed appointments at the academic pediatric neurology clinic represents funds that could have been used to improve patient access and care. Further work is needed to develop strategies to decrease the no-show rate to decrease lost revenue and improve patient care and access.

Original languageEnglish (US)
Pages (from-to)198-201
Number of pages4
JournalPediatric Neurology
Volume52
Issue number2
DOIs
StatePublished - Feb 1 2015

Keywords

  • academic medical center
  • cost
  • finance
  • health care
  • missed appointment
  • no-show

ASJC Scopus subject areas

  • Clinical Neurology
  • Pediatrics, Perinatology, and Child Health
  • Developmental Neuroscience
  • Neurology

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