The nature and impact of conflict within service coordination teams for children and adolescents with serious emotional and behavioral challenges

Eric R. Wright, Dustin E. Wright, Harold E. Kooreman, Jeffrey A. Anderson

    Research output: Contribution to journalReview article

    6 Scopus citations


    While both theory and empirical research regarding work team performance suggests that conflict can play an important role in determining productivity and other outcomes, the impact of conflict on the effectiveness of service coordination teams is not well understood. In this study, the team records and charts of 189 young people maintained by service coordinators in a system of care initiative were analyzed to identify the number of intra-team conflicts, the participants involved in each conflict, the theme of each conflict and their relationship with the likelihood that young people were successful in meeting their treatment goals. Findings indicate that interpersonal concerns and concerns about team member follow-through were the most frequent types of conflict. More important, our analyses suggest that more frequent conflicts significantly increased the likelihood that a child and family team (CFT) was unsuccessful in helping the youth and family achieve the desired treatment goals. The results underline the need for further research on how structure and functioning of services coordination teams impact youth and family outcomes.

    Original languageEnglish (US)
    Pages (from-to)302-315
    Number of pages14
    JournalAdministration and Policy in Mental Health and Mental Health Services Research
    Issue number3
    StatePublished - May 1 2006



    • Service coordination
    • Systems of care
    • Team conflict
    • Team process
    • Wraparound services

    ASJC Scopus subject areas

    • Psychiatry and Mental health
    • Leadership and Management
    • Public Health, Environmental and Occupational Health
    • Health Policy
    • Phychiatric Mental Health

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