The role of information technology usage in physician practice satisfaction

Nir Menachemi, Thomas L. Powers, Robert G. Brooks

Research output: Contribution to journalReview article

19 Citations (Scopus)

Abstract

BACKGROUND:: Despite the growing use of information technology (IT) in medical practices, little is known about the relationship between IT and physician satisfaction. PURPOSE:: The objective of this study was to examine the relationship between physician IT adoption (of various applications) and overall practice satisfaction, as well as satisfaction with the level of computerization at the practice. METHODS:: Data from a Florida survey examining physicians' use of IT and satisfaction were analyzed. Odds ratios (ORs), adjusted for physician demographics and practice characteristics, were computed utilizing logistic regressions to study the independent relationship of electronic health record (EHR) usage, PDA usage, use of e-mail with patients, and the use of disease management software with satisfaction. In addition, we examined the relationship between satisfaction with IT and overall satisfaction with the current medical practice. RESULTS:: In multivariate analysis, EHR users were 5 times more likely to be satisfied with the level of computerization in their practice (OR = 4.93, 95% CI = 3.68-6.61) and 1.8 times more likely to be satisfied with their overall medical practice (OR = 1.77, 95% CI = 1.35-2.32). PDA use was also associated with an increase in satisfaction with the level of computerization (OR = 1.23, 95% CI = 1.02-1.47) and with the overall medical practice (OR = 1.30, 95% CI = 1.07-1.57). E-mail use with patients was negatively related to satisfaction with the level of computerization in the practice (OR = 0.69, 95% CI = 0.54-0.90). Last, physicians who were satisfied with IT were 4 times more likely to be satisfied with the current state of their medical practice (OR = 3.97, 95% CI = 3.29-4.81). IMPLICATIONS:: Physician users of IT applications, especially EHRs, are generally satisfied with these technologies. Potential adopters and/or policy makers interested in influencing IT adoption should consider the positive impact that computer automation can have on medical practice.

Original languageEnglish (US)
Pages (from-to)364-371
Number of pages8
JournalHealth Care Management Review
Volume34
Issue number4
DOIs
StatePublished - Oct 1 2009
Externally publishedYes

Fingerprint

Technology
Physicians
Odds Ratio
Electronic Health Records
Odds ratio
Automation
Postal Service
Disease Management
Administrative Personnel
Medical practice
Software
Multivariate Analysis
Logistic Models
Demography
Computerization
Electronic health record
Electronic mail

Keywords

  • Disconfirmation process
  • Electronic health records
  • Health information technology
  • Physician satisfaction

ASJC Scopus subject areas

  • Health Policy
  • Leadership and Management
  • Strategy and Management

Cite this

The role of information technology usage in physician practice satisfaction. / Menachemi, Nir; Powers, Thomas L.; Brooks, Robert G.

In: Health Care Management Review, Vol. 34, No. 4, 01.10.2009, p. 364-371.

Research output: Contribution to journalReview article

Menachemi, Nir ; Powers, Thomas L. ; Brooks, Robert G. / The role of information technology usage in physician practice satisfaction. In: Health Care Management Review. 2009 ; Vol. 34, No. 4. pp. 364-371.
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