Understanding consumer responses to product risk information

Anthony D. Cox, Dena Cox, Gregory Zimet

Research output: Contribution to journalArticle

58 Scopus citations

Abstract

Two experiments examine how message framing moderates consumer responses to product risk information. The findings suggest that contrary to an influential theory, consumers exposed to loss-framed messages exhibit a general aversion to product risk involving both short-term adverse effects and more permanent harm. In contrast, consumers exposed to gain-framed messages differentiate among different types of product risk. They essentially ignore temporary product risks but give considerable decisional weight to risks of permanent harm. This article discusses the implications of these findings for those who design and regulate promotional messages that contain product risk disclosures.

Original languageEnglish (US)
Pages (from-to)79-91
Number of pages13
JournalJournal of Marketing
Volume70
Issue number1
DOIs
StatePublished - Jan 2006

ASJC Scopus subject areas

  • Business and International Management
  • Marketing

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